Magius login: how to access your account

• Magius
• Magius login

Your account belongs to the operator, and only the operator can restore, verify or unblock access. This independent information portal cannot enter an account, change credentials or handle a personal account request; start with Magius for the service overview, then use the operator’s own website for anything involving your login.

Signing in to Magius

1. Open the operator’s official website using a trusted connection.
2. Select the operator’s sign-in button and enter the email address and password used when you registered.
3. Check the details carefully before submitting them, especially if you use an automatic password manager.

If you have not registered yet, registration also takes place on the operator’s website. We cannot create an account or collect your details here.

How access works here

Signing in uses the credentials chosen during registration. The same email address and password work whether you access the account on a desktop computer or through a mobile browser, provided the same browser session remains secure and up to date.

Keep the email address used during registration available. It is also the route for a password reset, and it is one of the details the operator may need when checking an account restriction or a verification request.

Signing in from your phone

For the quickest mobile route, open the operator’s website in your phone’s browser and use its sign-in button. You do not need a separate mobile account, so the credentials remain the same as those used on desktop.

• Use a private connection rather than public Wi-Fi.
• Check that you have entered the correct email address before submitting the form.
• Sign out fully when using a shared or public device.

Why a sign-in may be refused

A refused login is not always a password problem. Work through the practical causes first, then contact the operator if the issue continues.

• Incorrect credentials: re-enter the registered email address and password, checking the keyboard for accidental capitalisation or an unintended space.
• Caps Lock: turn it off and try again, particularly if the password includes capital letters.
• Outdated browser session: close other tabs for the operator’s website, refresh the page and make a single new attempt.
• Verification hold: the operator may request identity, age, residence, proof of ownership or payment transaction records before allowing access or a withdrawal.
• Self-exclusion: an exclusion remains in force and cannot be treated as a technical fault or bypassed.

Resetting a forgotten password

Use the operator’s password-reset route on its website and request a reset link to the email address registered for the account. Follow the instructions in that email to choose a new password.

If the registration email is no longer reachable, contact the operator’s support team. They can check the account record and determine which recovery route is available; this portal cannot reset credentials or bypass a check.

Verification holds and account restrictions

Cause	What it means for access
Identity or age check	The operator may request certified identification, proof of residence and proof of ownership before access is approved.
Payment verification	Transaction histories or bank and card statements may be required to confirm ownership of a payment method.
Document deadline	Requested documents must be provided within 30 days; the usual verification period is 10 days after a complete response.
Inactivity	An account inactive for 180 days may incur a monthly administration fee of 5 EUR until its balance reaches zero.
Self-exclusion	The account remains excluded for the requested period. A cooling-off period can also be arranged through support.

Verification may include a call, phone or face check. The operator can also use third-party providers for fraud prevention and credit-reference checks.

Getting help from the operator

Magius provides live chat and email support, both available 24/7. Before contacting the team, have your registered email address, the approximate time the problem began and the exact message shown on screen ready.

For complaints, customer service can pass the issue to the Complaints Resolution Committee. The operator aims to inform the player of the outcome within 10 days of receiving a complaint. You can also request a cooling-off period or self-exclusion through support.

Keeping your access secure

• Use the operator’s own address, typed directly or stored in your browser bookmarks.
• Do not follow a sign-in link sent in an unexpected email or message.
• Choose a password that is not used for email, banking or another service.
• Never send your password to this portal or to anyone claiming to recover it for you.
• Sign out on shared devices and close the browser window afterwards.

Gambling should remain within limits

Access to gambling content and accounts is restricted to people aged 18 and over (18+). If gambling stops feeling like entertainment, take a break and seek confidential support. The GamCare team and National Gambling Helpline on 0808 8020 133 offer free, 24/7 help, while BeGambleAware.org provides practical guidance and support.

This page is for information and marketing purposes only. We are not a gambling operator, bookmaker or organiser of gambling activity. Access is restricted to persons aged 18 and over (18+). For free, confidential help with gambling, visit BeGambleAware.org.

Frequently asked questions