Contact the magius.co.uk editorial team about Magius
Start playingWho you are writing to
Magius is an independent English-language information portal for players in the UK. We review the brand’s slots, live dealer games, sports betting features, bonuses and account policies, then explain the important terms in plain English.
Questions about our articles, editorial decisions or site information are welcome. We can also point out a factual error or help you understand how one of our guides is put together.
The boundary between information and account support
We are not the gambling operator behind the Magius platform. That distinction matters because we have no access to player accounts, balances, payment records or bonus balances, and we cannot act on an instruction from you to the operator.
Please direct account-specific questions through the operator’s own support channels on its platform. That includes registration problems, deposits, withdrawals, bonus eligibility, verification requests, login difficulties and disputed transactions. We cannot amend an account, approve documents, reverse a payment or speed up a withdrawal request.
Sending an email to our editorial team
For editorial matters, email [email protected]. Describe the page or subject you are asking about, include the relevant detail and explain the outcome you would like us to consider. There is no need to send passwords, card details or identity documents.
We aim to respond within 48 hours. Complex enquiries may take a little longer, particularly when we need to check the operator’s current wording or investigate how a specific bonus term works.
Using the operator’s support channels
Magius provides live chat and email support on its own platform, with assistance available 24/7. Use those channels for anything connected to your account or a transaction. Keep screenshots of the relevant page, error message or transaction record so the support team can understand the sequence of events.
For a complaint about how an account matter has been handled, use the operator’s complaints process first. The operator states that complaints are handled by customer service and may be escalated to its Complaints Resolution Committee, with the outcome communicated within 10 days of receipt.
Escalating a complaint about our information
If our coverage contains an error, send the article URL, the wording in question and a reliable source for the correction. We will check the point, amend the article where necessary and acknowledge the correction where it is appropriate.
Questions about this contact process itself can also go to [email protected]. Please do not include sensitive financial information or login credentials. Access to this editorial site and its gambling information is restricted to adults aged 18+.
Support for gambling concerns
For free, confidential help with gambling, visit BeGambleAware.org or call the National Gambling Helpline on 0808 8020 133, available 24/7. Gambling should remain entertainment rather than something you feel obliged to do, and taking a break is a sensible step whenever it no longer feels that way.
This contact page is published for information and marketing purposes only. We are not a gambling operator, bookmaker or organiser of gambling activity. Access is limited to visitors aged 18 and over (18+). Free, confidential support with gambling is available at BeGambleAware.org.